Specialist 01 / Employee Support
Up to 80% of FAQ in 5 languages.
Without escalation.
The Employee Support specialist is the new front door of European HR. Designed for a fast median first response. Available 24/7. Cites the handbook on every substantive answer. Opens a case the moment a question crosses into judgement. Designed to give your HR team back the hours spent on policy lookups.
Specialist 01 · Employee Support
24/7Five languages.
One handbook.
Sample employee queries handled
- Hoeveel vakantiedagen heb ik?
- What's our parental leave policy?
- Wie melde ich mich krank?
- Jak złożyć wniosek o urlop?
5 languages, one source of truth
Dutch, English, German, French, Spanish out of the box. The specialist replies in the language the employee writes in, always grounded in the same European-hosted policy index.
Cites policy on every answer
Source citation on every substantive answer. Direct link to the underlying handbook section. No hallucinated rules. EU AI Act Article 50 transparency met by default.
Auto-files cases that need a human
Confidence below threshold or judgement required? The Employee Support specialist opens a case, attaches the full conversation, and routes to the right HRBP within seconds.
What employees actually see
A workspace your CEO would happily use. Your forklift driver too.
One welcome card. Three live stats. One chat input. Notifications only when an action is required. Mobile-first design tested with frontline workers across 3 sectors. Designed to lower HR anxiety, not raise it.
What changes for the HR team
Built to cut FAQ tickets meaningfully within 8 weeks of go-live.
Up to 80%
common FAQ resolved without escalation (target)
Minutes
median first response, 24/7 (design goal)
5
languages out of the box
0
cross-tenant leakage by structure
Targets reflect founding pilot design, not measured results from a live customer base. Actual figures depend on policy library completeness, sector, and tenant size.
Give every employee one place to ask. In their language.
A 20-minute call. We connect a sandbox to your handbook and show the Employee Support specialist answering for a real employee profile. Hosted in Azure Sweden Central (EU). No multi-year contract.